Return and Refund Policy

We want you to love your Pan Dulce Pal. If there is an issue with your order, please contact us at hello@pandulcepals.com.

Preorder Cancellations

You may request to cancel a preorder for a full refund at any time before it ships. Once an order has shipped, it can no longer be canceled and must follow our standard return process.

Returns

We accept return requests made within 14 days of delivery.

To qualify for a return, the item must be unused, undamaged, and returned in its original condition and packaging. Proof of purchase is required.

To request a return, email hello@pandulcepals.com with your order number and reason for the return. Returns sent without prior approval may not be accepted.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are nonrefundable.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery at hello@pandulcepals.com.

Include your order number and clear photographs of the item and packaging. If the claim is approved, we will arrange a replacement or refund at no additional cost.

Nonreturnable Items

We cannot accept returns for:

• Items showing signs of use, damage, washing, or alteration

• Items returned outside the 14-day return window

• Gift cards

• Items marked final sale

Refunds

We will notify you after receiving and inspecting your return. Approved refunds are issued to the original payment method.

Please allow your bank or card provider additional time to process and post the refund. If more than 10 business days have passed since we approved your refund, contact us at hello@pandulcepals.com.